MAPM Services, Inc.

Effective Date: Sept. 2, 2022

This Privacy Policy (“Privacy Policy”) describes how Mid-Atlantic Property Maintenance LLC. and our subsidiaries and affiliates (collectively, “MAPM“, “we”, “us”, or “our”) collects, uses and shares your personal information. It applies to the information we collect from users of our website located at https://mapmland.com/ and any other websites or digital properties that link to this Privacy Policy (collectively, the “Site“), our mobile applications (collectively, the “Application“), our software applications and browser extensions, our marketing communications and social media pages, and our related products and services (we refer to all these things as the “Services“).

1. Personal Information We Collect

Information You Provide to Us.

We collect personal information when you use our Services, contact us, use our products, create an account, or interact with us for any other purpose.

We may collect the following personal information that you provide through our Services or otherwise:

• Contact information such as name, email address, mailing address, phone number, professional title, and organization affiliation;
• Billing information such as payment card number and billing address;
• Profile information, such as user name, account number, and password;
• Preference information such as marketing preferences;
• Account information including information entered in website forms or when creating or using accounts;
• Communications, including information associated with your inquiries to us and any feedback you provide when you communicate with us;
• Transaction data, including information associated with your transactions with us or our affiliates, information needed to complete your orders and registrations, and information about services you have purchased from us.
• Other information that you choose to provide but is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Cookies and Similar Technologies.  Like many online services, we use cookies and similar technologies to facilitate some of our automatic data collection, including:

• Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
• Flash cookies, or locally-stored objects, which are used on websites for purposes similar to cookies but allow storage of a larger amount of data.
• Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of our marketing campaigns.  We may use web beacons to collect information about your interactions with our email messages, such as the links you click on and whether you open or forward a message, the date and time of these interactions and the device you use to read emails.
• Software development kits, or SDKs, which are used to incorporate third party computer code into our Application that allows our third party service providers or advertising partners to collect data directly from our Application for a variety of purposes, including to provide us with analytics regarding the use of our Application, to integrate with social media, add features or functionality to our Application, or to facilitate online advertising.

2. How We Use Your Personal Information

We use your personal information for the following purposes and as otherwise described either in this Privacy Policy or at the time of collection.

Services Delivery.  We may use your personal information:

• To provide, operate, and improve the Services and our business;
• To create and maintain your account;
• To process and fulfill your orders, including to send you emails to confirm your order status, and to provide other related communications;
• To respond to your inquiries or support tickets;
• To provide products and services you request, including to provide publications to which you subscribe;
• To operate, personalize, and improve the Services, including for analytics purposes;
• To contact you for phone number verification, enrollment/activation activities, encouraging or enabling your use of the Services including, but not limited to, specific features, to address possible inappropriate use, to send you announcements, updates, and administrative notices, or at our discretion;
• To enable security features of the Services, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in; and
• For our other business purposes, such as payment processing and operational purposes.

Research and Development.  We may use your information for research and development purposes, including to improve the Services, understand and analyze the usage trends and preferences of our users, and develop new features, functionality, and services.  As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.

Marketing and Advertising.  We, our business partners and our third party advertising partners may collect and use your personal information for direct marketing and interest-based advertising purposes.

• Direct marketing.  We may send you MAPM-related or other direct marketing communications as permitted by law.  You may opt-out of our marketing communications as described in the “Your Choices Regarding Your Information” section below.

Compliance and Protection.  We may use your personal to: comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; maintain the safety, security, and integrity of our Services, products and services, business, databases and other technology assets; protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); audit our internal processes for compliance with legal and contractual requirements and internal policies; enforce the terms and conditions that govern the Services; and prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

With Your Consent.  In some cases we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.

4. Third-Party Links and Tools

Our Services may provide links to third-party websites or apps.  We do not control the privacy practices of those websites or apps, and they are not covered by this Privacy Policy.  You should review the privacy notices of other websites or apps that you use to learn about their data practices.

Our Services may also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties.  If you use these tools to share personal information or you otherwise interact with these features on the Services, those third parties may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.  Your interactions with third parties and your use of their features are governed by the privacy notices of the companies that provide those features. We encourage you to carefully read the privacy notices of any accounts you create and use.

5. Your Choices Regarding Your Information

You have several choices regarding use of information on our Services:

Email Communications. You may indicate a preference to stop receiving further marketing e-mail from us and may “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you service-related communications.

Changing Your Personal Information. You may change certain elements of personal information in your Account by logging into the Services. You may request deletion of your personal information by us by contacting us at the email address below, and at our discretion, we may use commercially reasonable efforts to honor your request; but, please note that we may be required to retain such information for legal or compliance purposes. We may also retain your information for fraud prevention or similar purposes.

Customer Contacts.  Our customers control the information they collect and process when using the Services, including the contact information and message content of individuals they communicate with.  MAPM has no direct relationship with these individuals, who should direct any requests related to their information to our customer.

Location Data.  Users of our App can disable our access to their device’s precise geolocation in their mobile device settings.

Cookies.  Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Services and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

MAPM uses Google Analytics and other third-party services to improve the performance of the Site and Services and for analytics and marketing purposes.  For more information about how Google Analytics collects and uses data when you use our Site and Services, visit https://www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.